Job Title: General Manager I
Location: Bradley International Airport
Position Summary:
Foxtrot provides members of the aviation industry with top-of-the-line aircraft detailing, line service and facility cleaning services. We service a wide variety of aircraft and facilities both large and small!
The General Manager I (GM I) is responsible for overseeing all operational aspects of a location that has up to 15 team members, 1 service vertical of Private Aircraft Detailing, Commercial Aircraft Cleaning, Facility Cleaning, or MRO Detailing generating less than $1M in revenue. The GM 1 will report to the Regional Manager I/II.
This role ensures safety, quality, client satisfaction, onsite sales growth, and financial performance across all operations. The GM I works closely with department leads to manage staffing, scheduling, equipment, client relations, training, and adherence to company standards.
Key Responsibilities:
1. Safety and Compliance:
- Conduct regular inspections to ensure adherence to company safety policies and client-specific requirements.
- Identify safety gaps and implement corrective actions to maintain a safe working environment.
- Lead safety briefings, training sessions, and maintain collaboration with the Safety/Training Department.
- Participate in incident investigations and follow up on corrective measures.
2. Operational Management:
- Oversee daily operations across all service verticals within the location.
- Maintain staffing levels, approve schedules, and ensure efficient workflow.
- Monitor performance of supervisors and team leads, providing guidance and coaching as needed.
- Approve personnel actions such as raises, promotions, or disciplinary measures in alignment with ownership guidelines.
3. Equipment and Supplies:
- Evaluate and recommend equipment purchases and capital improvements within budgetary limits.
- Ensure maintenance and safety compliance of all equipment.
- Monitor inventory levels and coordinate timely supply procurement.
4. Client and Quality Management:
- Serve as the primary client liaison to address concerns, provide solutions, and maintain strong relationships.
- Ensure all projects meet quality standards and contractual obligations.
- Review operational reports, debriefs, and audits to maintain continuous improvement.
5. Training and Development:
- Identify training gaps and coordinate skill development for team members.
- Collaborating with department leads to ensure compliance with training protocols and standards.
6. Revenue and Financial Goals:
- Manage P&L for the location, monitor revenue, expenses, and labor costs.
- Identify new business opportunities and assist in bid or proposal preparation.
- Achieve financial performance targets, including revenue growth and cash flow objectives.
7. Onsite Sales and Service Growth:
- Act as the onsite sales lead, actively promoting and upselling Foxtrot services to existing clients, including add-on services, upgraded service packages, and additional service verticals.
- Build relationships with onsite decision-makers to uncover new service needs.
- Identify upsell and cross-sell opportunities during daily operations, walk-throughs, and client meetings, and follow up promptly with a recommendation or quote.
- Prepare quotes for add-on and ad-hoc service requests within approved pricing guidelines, escalating larger opportunities to the Regional Manager.
- Coach supervisors and team leads to recognize and report service opportunities they observe on the job.
8. Administrative Duties:
- Audit vehicles, equipment, and operational areas to ensure compliance with company standards.
- Maintain operational reports, checklists, and ensure data accuracy for leadership review.
Key Performance Indicators (KPIs):
- Location Checklist Compliance
- Revenue and Labor Goal Achievement
- Quality Audit Scores
- Staffing Levels and Turnover Rates
- Revenue Growth (15% YoY target)
- Upsell and Add-On Service Revenue
- Client Retention and Contract Renewals
- Cash Flow (35% target)